Cancellation and Refund Policy

Last updated: 26 September 2026

1. Overview

This Cancellation & Refund Policy explains the terms under which Codenexa Solution handles cancellation requests and refunds for the services we provide. This policy applies to all services provided by Codenexa Solution unless different terms have been agreed upon in writing.

2. Service Cancellation

A client may request cancellation of a service by contacting Codenexa Solution in writing through email or other official communication channels. Cancellation requests will be reviewed based on the type of service, project stage, work completed, and payments already made.

3. Cancellation Before Work Begins

If a cancellation request is received before any work has commenced, the client may be eligible for a refund of the amount paid after deducting any applicable payment gateway, transaction, or third-party charges.

4. Cancellation After Work Begins

If work has already commenced, the amount paid may not be fully refundable. Codenexa Solution may deduct charges for work completed, resources allocated, third-party expenses, design, development, consultation, setup, or other services already provided before processing any eligible refund.

5. Refund Eligibility

Refund eligibility depends on the nature of the service, the stage of delivery, work already completed, third-party costs incurred, and any specific terms agreed with the client. Payments made for completed work or services already delivered are generally non-refundable.

6. Non-Refundable Services

Certain services and expenses may be non-refundable, including completed work, domain registration or renewal charges, hosting charges, third-party software, tools, plugins or licenses, advertising expenses already incurred, payment gateway charges, and other third-party service costs.

7. Project-Based Services

For project-based services such as website development, software development, mobile applications, graphic design, digital marketing, and SEO, payments may be linked to agreed project stages or milestones. If a project is cancelled after a milestone or stage has started, Codenexa Solution may retain the amount applicable to the work completed up to the cancellation date. Any remaining eligible amount will be reviewed according to the applicable project agreement.

8. Subscription / Recurring Services

For recurring services such as maintenance, support, SEO, digital marketing, hosting management, or other monthly services, cancellation requests should be submitted before the next billing cycle. Fees for the current billing period are generally non-refundable once the service period has started. If a separate service agreement specifies different cancellation terms, those terms will apply.

9. Processing Time

Approved refunds, where applicable, will generally be processed within 7–14 business days from the date of approval. Refunds will normally be made through the original payment method used by the client, wherever possible. The time taken for the refund to appear in the client's account may vary depending on the bank or payment gateway.

10. Exceptions

Exceptions to this policy may be considered on a case-by-case basis at the discretion of Codenexa Solution. Any exception provided in an individual case does not create an obligation to provide the same exception in future cases.

11. Contact Information

For cancellation or refund requests, please contact us:

• Email: contact@codenexasoultion.com
• Phone: +91 98219 48080
• Address: B-11/9, Sector 71, Noida, Uttar Pradesh, India